Shipping policy

Last updated: 20 October 2026

Every print is made to order and checked by hand before it leaves us, so it gets to you looking exactly as it should.

Production times

• Unframed prints: allow about 7 business days.
• Framed prints, canvases and acrylics: allow up to 14 business days.

Pre-order items ship on the date shown in the product description.

Delivery within Australia

• Free shipping on all orders over $250 AUD, Australia wide.
• Orders under $250 AUD: shipping ranges from $6.95 to $50, depending on the item, and is shown at checkout.
• Once your order ships you'll get a tracking number. Delivery usually takes 2 to 7 business days from there.

How we ship

• Unframed prints are rolled and secured in a sturdy mailing tube and sent with Australia Post.
• Framed prints, canvases and acrylics are sent by courier and need a signature on delivery. If you're not home, the courier will leave a card with instructions, and it's up to you to arrange redelivery or collect the parcel.

PO Boxes

We can send unframed prints to a PO Box. Framed prints, canvases and acrylics need a signature, so we can't send them to a PO Box. Please use a street address.

Need it by a certain date?

We don't offer a standard express option, but if you need your order by a specific date, contact us before you order. We can often fast-track production for an additional fee.

International orders

We ship worldwide. International shipping is calculated at checkout based on where you live, and orders are sent with DHL or Australia Post registered post, with tracking. We also work with print labs in the US, Germany and Canada, which can mean faster delivery for some countries. For a custom quote, get in touch.

Any import duties or taxes charged by your country are the responsibility of the buyer.

Wrong address?

If you've entered the wrong shipping address, contact us as soon as possible on 1300 427 896 or jon@jonwrightphoto.com with your order number. The sooner we know, the easier it is to fix.

Damaged in transit

We pack every order carefully, but if your print arrives damaged, take photos of the damage and the packaging and email us as soon as you can. We'll make you a new one and handle the courier claim. See our Return and refund policy for details.